Troubled Teens of America Web Site Privacy Policy

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Your right to privacy while using the World Wide Web is very important to us at Troubled Teens of America ("TToA"). TToA is committed to helping you maintain control over your personal data while fostering the growth of a more interactive, engaging, and personalized Web experience. We respect your right to control how much information you provide about yourself. The following Privacy Policy ("Policy") describes how we collect, protect and use information we receive from visitors to our web site ("Site"). This Privacy Policy applies only to information collected through our Site and not to information collected offline.

1. What Personally Identifiable Information is Collected

We do not collect personally identifiable information on our Site unless you voluntarily provide some information about yourself via an electronic mail message or by filling out one of our online forms. By "personal information", we mean data that is unique to an individual, such as a name, address or telephone number. For example, if you send us an email, we may use the information you provide to follow up via telephone or email. The information you provide will be kept confidential and will be used only to support your continued relationship with TToA.

No software or hardware techniques are employed to capture a visitor's email address or other personally identifiable information.

Online Forms

The Site has several online forms that we use to collect minimum necessary information to process your request. The information obtained is only used in matters related to your query. We reserve the right to publish some of the data received (such as testimonies, visitor questions etc.) on our Site. We'll remove personally identifiable information or receive your consent to use it before publishing the form contents.

Browser Cookies

Cookies are a standard feature of Web browser software that allows Web servers to recognize the computer used to access a Site. TToA Site relies on browser cookies to link subsequent page requests by the same user into the session, this makes the experience more personalized. TToA Site doesn't use the browser cookies or invisible images to track your activities beyond our web domain. You can choose to disable the browser cookies in your browser, this will not prevent you from using our Site.

Server Logs Files

As any other properly configured web server TToA keeps the record of requests received and processed. This helps us maintain server and Site, analyze visitors activity, diagnose the problems, optimize interfaces and code of our web applications and investigate security related issues. For you this means high speed, 24/7 reliable access to online resources and nice looking, easy to navigate pages. Each record contains following information:

Date and time
Client's IP address
Request method
Resource requested
Protocol and version
Response code
Size of the response
Client's software (User Agent)
Web address of the referring resource

Although the information in the web server's log file can be used to monitor traffic patterns it doesn't contain personally identifiable information.

2. How the Information You Provide Is Used

Should you send us your requests, comments or questions via web form or email to any email address provided on our Site, we will only share your communications with our employees, agents and (with your consent) business partners most capable of addressing your questions and concerns. We will retain your communication until we have done our very best to provide you with a complete and satisfactory response and then we will either discard it or archive it.

Some information obtained while we provide the services may be used to train personnel, create documentation, knowledge base, FAQs and other support materials. In such case all identifiable details of customer will be removed.

We will only disclose personal information if we are required to do so by law or we in good faith believe that such action is necessary to (1) comply with the law or with legal process; (2) protect and defend our rights and property; (3) protect against misuse or unauthorized use of the Site; or (4) protect the personal safety or property of our users or the public. We do not sell, rent or otherwise disclose our mailing lists or other personally identifiable information you may provide without your consent.

3. Security of Information Sent to Us

Please note that, unless we expressly advise you otherwise, the email functionality on our Site does not provide a means for completely secure and private communications between us. Like all unencrypted Internet email communications, your email may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use email to communicate information to us that you consider to be confidential. While we strive to protect your personal information, TToA cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we will use our commercially reasonable efforts to ensure its security on our internal systems. Depending on the nature of the inquiry, your communication may be discarded or archived. If you wish, you may contact us instead via telephone at the numbers provided throughout our Site.

4. Disclosure of Customer Information Through Transfers

As we continue to develop our organization, we may buy, merge or partner with other companies or businesses, and in so doing, acquire customer information. In such transactions, user information may be among the transferred assets. Similarly, in the unlikely event that a portion or substantially all of TToA assets are sold or transferred to a third party, the information you have voluntarily provided to us, including your email address, would likely be one of the transferred business assets.

5. Privacy Policies of Web Sites Not Under Our Control

For your convenience, this Site may provide links to various web sites that we do not control. When you click on one of these links, you will be transferred out of our Site and connected to the web site of the organization or company that you selected. We are not responsible for the nature, quality or accuracy of the content or opinions expressed in such web sites, and such web sites are not investigated, monitored or checked for quality, accuracy or completeness by us. Inclusion of any linked web site on the TToA Site does not imply or express an approval or endorsement of the linked web site by us, or of any of the content, opinions, products or services provided on these web sites. Even if an affiliation exists between our Site and a third-party web site, we exercise no control over linked sites. Each of these linked sites maintains its own independent privacy and data collection policies and procedures. If you visit a web site that is linked to from our Site, we encourage you to consult that web site's privacy policy before providing any personal information and whenever interacting with any web site.

6. Access and Correction

You have a right to know about the personal information that TToA has collected through your requests as describe above, including the right to correct, amend or delete the information that TToA has on file if it is incorrect. You may also change the status of whether you wish to receive TToA alerts, newsletters and communications at anytime. If at any time you wish to exercise these rights, feel free to contact us via email, web form or by phone.

7. Modifications to This Privacy Policy

By using this Site, you signify your agreement to the terms of our Privacy Policy. If you do not agree with the terms of this Policy, please do not disclose any personal information through this Site. This Policy and the use of this Site are governed by Utah law. Any claim related to the Site or this Policy shall be brought in a federal or state court in Salt Lake City, Utah, within one year after the claim arises. Users of the TToA Site consent to the jurisdiction and venue of such court as the most convenient and appropriate for the resolution of disputes concerning this policy.

Please bear in mind that we may change the content or design of our web site, and consequently, this Policy at any time in the future. Notice of any revisions will be posted to this page, so please revisit this page from time to time to ensure that you are aware of any changes to it. You are responsible for reviewing this Policy periodically, and your continued use of our Site following any modifications to this Policy will be conclusively deemed acceptance of any changes.

TToA welcomes comments and questions about this Policy and about our Site. We are dedicated to protecting your personal information while providing a robust and friendly Web environment. Any comments or questions regarding TToA's electronic information privacy practices may be directed via any of the ways listed in the footer below: